Frequently Asked Questions
How can myContent afford to provide this service at such low monthly cost?
By taking advantage of efficiencies and technologies, we can deliver “ad-agency” quality content, and manage your signage network, for a much lower cost than doing it yourself or hiring outside vendors.
Are there any cancellation fees?
No. myContent is a monthly subscription service and doesn’t have any cancelation fees.
What is a Campaign?
A Campaign is a collection of individual screen designs on a single timeline.
Can I change plan types at anytime?
You bet! You can upgrade or downgrade at anytime. The upgrade or downgrade will take effect on your next billing cycle.
Can I have multiple subscriptions?
Yes. You can have as many subscription plans as you need, and you can even mix and match plans. Additional subscriptions plans are discounted by $50 less per month and $100 less for setup charge.
Can I display myContent subscription onto additional TV/Displays?
Yes. You can display a 1-subscription plan onto any number of screens, for only $30 per month, per screen. This includes the media player, campaign uploads, monthly monitoring, player management and overnight player replacements. There is a $99 one-time setup charge for each additional media player. Cancel at anytime.
Can I have multiple plan types?
Yes. You can mix and match subscription plans as you need.
How does the no-obligation 60-Day Trial work?
Once you subscribe, we will ship out your signage player within 7-10 days, giving you plenty of time to setup and test the signage player, while we work on your first signage campaign. Your subscription actually starts in 30 days. Once your signage campaign is ready, we will upload it to your signage player. You will have at least 30 days to use your custom designed signage campaign at your location. If for any reason, you are un-happy with our service, just return the signage player within 60 days, and you will receive a full-refund, including any setup charges and/or fees.
What are the differences between your monthly subscription plans?
Basically, there are a few differences; the amount of screen designs per month, the total number of signage campaigns per month, total running time (TRT) of video, and number of content zones per screen design.
What happens after I sign-up for a subscription?
Within 1 – 2 business days, your dedicated signage consultant will contact you to gather some information and to schedule your first signage strategy session with our creative team. We will also be shipping you your signage player, preconfigured, and ready to plug into any display, while our professional design team develops your first custom signage campaign. Once you approve your signage campaign, it will be uploaded-remotely to your player. Each month we will update your content, at your direction, and remotely monitor and manage your player(s). It is that Easy!
How does Video and Audio work with each plan?
Our designers will add your videos and audios into your presentation as needed. All videos and audios must be supplied by the subscriber and pre-edited. Our design team will insert them into your campaigns without editing. We accept digital formats in the following formats; MP4, MOV, AVI, MPG, FLV, MP3, WAV, AAC. We will only accept videos and audios that you own the copyright(s) to, or you must show proof that you have retained the commercial rights, from the rightful copyright owner. We do provide optional; video editing services, format conversions, voice-over talents and music beds, if required.
Why should I use myContent, if I already have Digital Signage?
myContent is a “hands-off” approach to digital signage. Besides the ease of getting content to your screens, businesses will spend thousands of dollars less per year with a low-cost “all-exclusive” content plan with myContent. With myContent, all you do is just tell us what you want on your screens and when you want to see it. It doesn’t get any easier.
I found this great signage software that makes it easy to do my own signage, why do I need myContent?
In theory, some new products claim to make digital signage content easy, however this is only referring to the ease of the design tools to create and manage the signage. And the word “easy” means; if you know what you’re doing. But it takes more than just design tools to create digital signage. It takes talent, expertise and ongoing strategies to make successful digital signage campaigns. And it takes much more than a graphic designer. Digital signage is a technology driven medium.
My TV/Display already has a built-in media (signage) player and software, why do I need your Signage Player?
Most displays with built-in signage players, offer limited signage capabilities and are usually proprietary signage platforms, with low CPU processing speeds. This greatly limits what can be displayed on the screen and the number of zones. In addition, most charge additional fees to use their software monthly or yearly. If something happens to the signage player, a technician would have to come out, or worse, you might have to ship back the entire display, just to service your signage player. If you have an issue with myContent signage players, we overnight a new one, which you simply just unplug the old and plug-in the new player. That’s it. Your only downtime is hours, not days or weeks.
Tell me more about your media players?
They are full-featured, and designed to be used for 24/7 usage. They are very small, approximately 4 1/8” x 2 1/8” x 3/4”, and stick to the back of any display or TV, and connects to any HDMI input. The media player is wireless, but can also be wired with an RJ45 cable. All you need to do is turn it on when you come in, and turn it off at the end of the day. That’s it. If something happens, we overnight you a replacement player.
Can I have sound with my signage campaign?
Yes. Sound is most common with videos, but can also be used as voice-overs or for music beds. Bear in mind that you will need to have a display that offers audio that can be heard in the environment being shown.
What type of display do I need?
Well, you can use just about any size consumer or commercial TV/display with an HDMI input. However, if you haven’t already purchased your display(s), we recommend using commercial displays for many reasons. In addition, if you plan on having a TV/Display’s orientation in the portrait mode, or if you are placing your screens in a highly bright area or in a window, you would definitely need to purchase a commercial display, because consumer TV/Displays do not offer these features. Your signage consultant can help you with the types of displays you should purchase, if you haven’t already purchased them.